Terms of Service
Last updated: 1 August 2026
The short version. Concierge is desktop software licensed to you, not sold. Try it free for 14 days; after that a subscription keeps the Pro features unlocked. It runs on your computer, so looking after your own data and backups is your responsibility.
Concierge assists with screening — it does not make hiring decisions. You are responsible for the decisions you make and for complying with employment and anti-discrimination law.
1. Who these terms are with
These terms are an agreement between you (or the organisation you represent) and SyphonDigital, a sole trader registered in Australia, covering your use of the Concierge desktop application and this website. By installing or using Concierge you accept these terms. If you do not accept them, do not use the software.
2. Licence
Subject to these terms, we grant you a non-exclusive, non-transferable, revocable licence to install and use Concierge for your own business or personal hiring purposes.
You may not:
- Resell, rent, sublicense or redistribute the software
- Reverse engineer, decompile or attempt to derive the source code, except where that restriction is prohibited by law
- Share, publish or resell a licence key, or attempt to circumvent licensing or trial limits
- Remove or alter any branding or proprietary notices
The software is licensed, not sold. We retain all intellectual property rights in Concierge. You retain all rights in your own data.
3. Trial and subscription
- Free trial: 14 days with full functionality, no payment details required.
- Subscription: after the trial, an annual subscription keeps Pro features (such as exporting and reporting) unlocked. The current price is shown on our website and at checkout.
- Renewal: subscriptions renew annually until cancelled.
- Cancelling: you may cancel at any time through your purchase account; the subscription then stops renewing and continues until the end of the paid period.
- Activation: your licence is validated online periodically. Concierge continues to work offline for up to 14 days between successful checks.
Payments are processed by Lemon Squeezy as merchant of record. Their terms govern the transaction itself, including tax handling.
4. Refunds
Because a full-featured 14-day trial is available before any payment, we ask that you use it to confirm the software suits you. If something is wrong — it does not work as described, or you were charged in error — contact support@syphondigital.online within 30 days of the charge and we will work with you in good faith, including issuing a refund where appropriate.
Nothing here limits rights you have under the Australian Consumer Law or equivalent consumer protection law in your country. Those rights apply regardless of anything in these terms.
5. Your responsibilities
Your data and your device
Concierge stores your data on your computer. You are responsible for that device, for its security, and for keeping your own backups. The app makes automatic local snapshots, but those live on the same machine — they will not survive a lost, stolen or failed computer. Keep independent backups of anything you cannot afford to lose.
Candidate information and the law
You are responsible for handling candidate information lawfully — including obtaining any consent required, honouring access and deletion requests, and complying with the Privacy Act 1988 (Cth), anti-discrimination law, and any equivalent laws applying to you or your candidates. See our Privacy Policy for how the software handles data.
Third-party AI services
If you connect your own AI provider key, that use is governed by your agreement with that provider, at your cost, and résumé text you analyse is transmitted to them. Concierge works fully offline if you would prefer that not to happen.
6. Assistance, not decision-making
This matters, so it is stated plainly. Concierge produces scores, rankings, insights and suggested shortlists to help you review applications faster. Those outputs are generated from automated analysis and, where you enable it, from AI models. They:
- May be incomplete, mistaken, or miss context that a human would catch
- Are not a determination of any person's suitability, ability or character
- Must not be treated as the sole basis for rejecting or selecting a candidate
You remain the decision-maker. You are responsible for reviewing candidates yourself and for ensuring your hiring process is fair, lawful and non-discriminatory. We are not liable for hiring decisions you make.
7. Availability and changes
We may update Concierge to fix problems, improve it, or add features. We may change or discontinue features, and we may revise these terms — the date at the top of this page will change, and continuing to use the software means you accept the revision. If we discontinue the product entirely, we will give reasonable notice, and your data remains on your device and exportable.
8. Warranty
Except for guarantees that cannot be excluded by law, Concierge is provided "as is", without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted operation.
If you are a consumer under the Australian Consumer Law, our goods and services come with guarantees that cannot be excluded. Where we are permitted to limit our liability for a breach of those guarantees, our liability is limited to resupplying the software or paying the cost of resupply.
9. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, data, or business opportunity, arising from your use of Concierge — including data loss, hiring outcomes, or the acts of any third-party service you connect.
Where liability cannot be excluded, our total liability is limited to the amount you paid us for the software in the 12 months before the claim.
10. Termination
You may stop using Concierge at any time and uninstall it. We may suspend or terminate your licence if you materially breach these terms, including by circumventing licensing. On termination the licence ends, but your data remains yours and stays on your device.
11. Governing law
These terms are governed by the laws of Australia, and the courts of Australia have jurisdiction. If any provision is found unenforceable, the rest continues to apply.